Subscription and Billing Terms
Last updated: 2026-11-11 (version 2026-11-11)
This English translation is provided for convenience. The Portuguese version prevails.
These terms explain how paid GameTale subscriptions work. They complement the Terms of Use, which still apply to everything not covered here. Where the two conflict on billing, these terms prevail on that point.
Subscriptions paid by card renew automatically and are charged every period until you cancel. Please read the section on automatic renewal carefully.
1. Who sells
Subscriptions are sold by Leonardo da Silva Lopes, a natural person (pessoa física) responsible for GameTale, registered under CPF number 489.788.068-80, with an address at Rua Ãtalo Valdomiro Gullo, 133. Operator contact: support@gametale.app. Support and billing questions: support@gametale.app.
2. Adults only
You must be 18 or older to subscribe to a plan or make any payment on GameTale. Age is checked against the date of birth given at sign-up, which you cannot change yourself.
If we find that an account with a subscription belongs to someone under 18, paid reading features stop working for that account, and the party responsible for GameTale reviews a refund of the amounts paid. If the account is paused because its holder is under 17 (see the Terms of Use), the subscription’s renewal is cancelled automatically: within the refund period of the first charge (section 8), the amount is refunded automatically and the subscription ends at once; outside it, the subscription ends at the end of the period already paid, with no further charge, and a refund of what was already paid is reviewed by the party responsible for GameTale. To learn more, see Minors and Parents.
3. Plans, prices and currency
The available plans, what each one includes and their monthly or yearly prices are on the Pricing page. The price that applies is the one shown at checkout, before you confirm the purchase.
- GameTale sells subscriptions in Brazil only: prices are in Brazilian reais (BRL) and you are always charged in reais, whatever language you use the site in. When you pay by card, checkout asks for your billing address, and a card issued outside Brazil may be declined.
- The price shown at checkout is the final amount we charge you. Where the law requires taxes to be included in the price, they are already included.
- We may offer promotional codes. A code applies on the conditions shown when it is applied at checkout.
4. Free trial
An account’s first subscription may include a 14-day free trial. Each account is entitled to a single trial, once.
- At checkout we ask for a payment method, but nothing is charged during the trial.
- You can cancel at any time during the trial, in Settings → Billing, and you will not be charged.
- If you do not cancel, the first charge happens when the trial ends, and the subscription then renews as normal.
5. Automatic renewal
Your subscription renews automatically at the end of each period (monthly or yearly, depending on the plan you chose), and your saved payment method is charged at the price in effect at that time. Renewal continues until you cancel.
On annual plans, we send you a notice by email at least 7 days before each renewal.
A period paid by Pix does not renew by itself and nothing is charged without you: when it ends, the account returns to the free plan unless you pay for a new period.
You can see your current plan and your payments, and manage your payment method, in Settings → Billing.
6. How to cancel
You can cancel whenever you like in Settings → Billing, without having to talk to anyone. You can also ask support to cancel for you at support@gametale.app.
Cancelling stops the next renewal. You keep access to paid features until the end of the period you have already paid for, and then the account returns to the free plan. Your stories and your data stay in the account. Outside the cases in section 8, cancelling does not refund the unused part of the current period.
7. Price changes
We may change plan prices. If you are already a subscriber, a new price applies to you only after at least 30 days’ notice, by email or in the Service. You can cancel before the new price applies, in which case you will not pay the new amount.
8. Right of withdrawal and refunds
- You may withdraw within 7 days of the subscription’s first charge, with a full refund (Consumer Defense Code, art. 49), whether you pay by card or by Pix. The free trial does not count toward that period, because nothing is paid during it.
- That period applies to the first charge of each subscription, not of each account: a renewal does not open a new period, but a new subscription, taken out after the previous one ended, has its own.
- Annual plans paid by card: if you cancel within 7 days after an annual renewal charge, that renewal is refunded in full.
- The refund covers every charge of that period, including the prorated charges created by a plan change. It is automatic when you cancel in Settings → Billing within the period, and the subscription ends at once.
- How to ask, what is refunded and how long the money takes to come back are described in the Refund Policy.
Nothing in these terms reduces the refund rights the law gives you.
9. Payment processing
Card payments are processed by Stripe, a specialist payments company. Your card details go directly to Stripe and never pass through GameTale’s servers: we do not see or store your full card number. Stripe handles that data under its own policies.
Pix payments are processed by Asaas Gestão Financeira S.A. (Asaas), a payment institution authorised by the Central Bank of Brazil. To create the Pix charge we send Asaas your name, your email and the CPF of whoever pays, which Pix regulation requires of the payer. Pix pays for a period of 3 or 12 months in one go and is never debited automatically. See also the Privacy Policy.
10. Payments that are declined
If a renewal charge is declined, the subscription is marked as past due and paid features are suspended until payment is made. Stripe may retry the charge. If payment is not brought up to date, the subscription may be cancelled and the account returns to the free plan.
Your stories and your data are not deleted because of an outstanding payment. To bring it up to date, update your payment method in Settings → Billing.
11. Card disputes
If you dispute a charge with your bank or card issuer (a chargeback), we may suspend paid features while the dispute is reviewed.
This does not limit the rights you have with your bank. If something went wrong with a charge, talk to us at support@gametale.app: we can often resolve it faster.
12. Suspension, account deletion and the end of a plan
- A suspension or a ban for a breach of the Terms of Use or the Community Guidelines ends the subscription and automatically refunds, pro rata, the paid days not yet used in the current period, to the same payment method, except when the reason is payment fraud: in that case nothing is refunded. You may appeal, as described in Reporting, Moderation and Appeals, and this does not set aside the refunds the law guarantees.
- If you delete your account, the subscription is cancelled immediately and the refund is automatic: within the first charge’s refund period (section 8) or the 7 days after an annual renewal, you get back everything charged for the period; outside those periods, an annual plan refunds the months that have not started yet, and a monthly plan is not refunded.
- If GameTale discontinues the Service or a plan through no fault of yours, we will give advance notice and refund the pro-rata part of the period you already paid for and could not use.
13. Where part of what you pay goes
Half of the reading portion of subscription revenue goes to the authors of the original stories you read, under the Revenue Share Program Terms. This does not change the price you pay.
If you receive a refund, the authors’ corresponding share is reversed. That reversal is never charged to you.
14. Contact
Questions about billing, cancellation or refunds: support@gametale.app. We answer within 5 days (Brazilian Decree 7.962/2013, art. 4). Operator contact: support@gametale.app. These terms are written in Brazilian Portuguese, and that version prevails; this English version is a courtesy translation.