Reporting, Moderation and Appeals

Last updated: 2026-10-01 (version 2026-10-01.2)

This English translation is provided for convenience. The Portuguese version prevails.

This page explains how to report something that breaks GameTale’s rules, what happens after a report, which measures we may take and how you can appeal a decision that affects you or your content.

The rules applied are in the Terms of Use, the Community Guidelines and Content Ratings and AI Disclosure. Copyright requests follow the Copyright page.

1. How to report

You can report in two ways:

• With the Report button, available on every story page and every user profile. You need to be signed in to your account. You pick a reason (violence, explicit content, hate speech, spam, copyright infringement, harassment, undeclared AI-generated text, child sexual abuse or exploitation, or other) and describe the problem.
• By email, to support@gametale.app. Use this route to report a comment, to report without an account, for requests with a legal basis and for anything that does not fit the form.

You never need a paid plan to report, and the person reported is not told who reported them, unless the law requires it or the request itself depends on it (for example, a copyright notice, which must identify the rights holder).

2. What a report should contain

The more complete the report, the faster we can act. Include:

• the link or another clear way to identify the content (the story, chapter, comment or profile);
• the reason, that is, which rule you believe was broken and why;
• a contact, so we can ask for more information if we need it;
• where the request has a legal basis (for example, defamation or misuse of your image), the law or right it relies on and, if there is one, the court decision;
• for copyright, the information listed on the Copyright page.

Never send us images or files of child sexual abuse, not even to prove a report. Send only the link or the identification of the content. Keeping or sharing such material is a crime, even with good intentions.

3. What happens next

Every report is recorded and reviewed by a person on the GameTale team, who checks the content against our rules and the law. Urgent cases, such as a risk to someone’s safety or content involving children, take priority.

We may ask the reporter for more information, or hear from the person reported before deciding, when that is safe and useful. GameTale may also review content on its own initiative, without a report.

A report of undeclared AI-generated text on a story that takes part in the Author Revenue Share also holds that story's earnings not yet paid until the review ends; one report is enough to start it. Reports from the story's author or its collaborators do not start a review, and the same person cannot start a second review of the same story. The author may be asked for evidence of the writing process, and the decision is taken by a person.

4. What is automated and what is not

GameTale does not use automated content filters, or artificial intelligence, to decide what is removed. The only things that run automatically are technical:

• rate limits, which temporarily block anyone who sends too many reports, comments, sign-in attempts, sign-ups and other requests, to prevent abuse and attacks;
• checking the real type of uploaded files (images and audio), which rejects files whose content does not match the declared format, and the storage limits of each plan;
• blocking between users, which automatically hides the blocked person’s content from the person who blocked them, but only after a user chooses to block.
• in the Author Revenue Share, production-pattern signals (how many new words an account publishes over a few days, or a very large amount of text added to a chapter at once), which can hold a monetized story's unpaid earnings until a person reviews it, but never decide anything about the story or the account.
• the pause of accounts whose holder is not yet 17, computed from the date of birth given at sign-up (see Minors and Parents).

No decision to remove content, change a rating, or suspend or ban an account is made automatically. Those decisions are always made by a person.

5. Measures we may take

If we conclude that a rule was broken, we may apply one or more of the measures below, in proportion to the seriousness of the case and the account’s history. In the most serious cases, such as sexual content involving minors, real threats or fraud, we may ban the account immediately, without prior warning.

• a warning, sent by email by a member of the team, with no other consequence;
• removal of the content (a chapter, an image, a comment or the whole story);
• a change of rating, or taking the story down (unpublishing it);
• suspension of the account until a set date, at most 365 days away, which ends by itself;
• a ban of the account, which lasts until the team lifts it;
• where the Author Revenue Share is involved, withholding or suspending the earnings linked to the content, under the program terms.

While suspended or banned, the person cannot sign in, and their profile, stories and comments are hidden, but nothing is deleted: everything reappears when the suspension ends or the ban is lifted. A ban ends an active subscription and refunds the unused paid days pro rata, except when the reason is payment fraud: in that case nothing is refunded. A suspension also ends an active subscription and refunds the unused paid days pro rata, except when the reason is payment fraud: in that case nothing is refunded.

6. You will be told why

When we suspend or ban an account, we will email the account’s address with the decision, the reason, the note written by the team member who decided, the date the suspension ends (where there is one), what happens to a subscription and how to appeal. When the restriction is lifted, we will email you too. When we remove or re-rate content of yours, we will tell you by the account’s email what was done, which rule was applied and how to appeal.

The reason for a suspension or a ban always comes from a fixed list: harassment or bullying; hate speech; spam or manipulation; illegal content; sexual content involving minors; impersonating someone; repeated copyright infringement; payment fraud; evading an earlier suspension or ban; or another breach of the rules.

We will only skip the notice, or give fewer details, when the law or a court order forbids it, or when the notice could put someone at risk or hinder an investigation.

The person who reported may not receive the detailed outcome, to protect the other person’s privacy.

An account’s moderation records are kept for as long as the account exists and are included in your data export. After the account is deleted, they lose their link to it and are kept for 5 years from the date of each decision, the period in which a claim can still be brought (Brazilian Consumer Defense Code, art. 27), and then erased.

7. How to appeal

If you disagree with a decision about your content or your account, you may appeal once per decision. To do so:

• write to support@gametale.app within 30 days of the date of the decision notice;
• use the subject “Appeal” and give your account name and the content or decision you disagree with;
• explain why you believe the decision is wrong and send anything that helps show it.

The appeal is reviewed by a person who, whenever possible, was not involved in the original decision. We aim to answer within 15 days. The decision may be upheld, changed or reversed, and we will explain why. When a suspension or a ban is lifted, you receive an email, and your profile, stories and comments reappear.

An appeal does not stop you from pursuing your rights by other means, such as consumer protection bodies or the courts.

8. Third-party content, notices and court orders

Content published on GameTale is created by users. Under Brazil’s Marco Civil da Internet (Law 12,965/2014), as interpreted by the Federal Supreme Court (Supremo Tribunal Federal, Themes 987 and 533): when content amounts to a crime or an unlawful act, GameTale may be held liable if, after being notified, it fails to remove it diligently, which is why we act on reports without waiting for a court order; when it is only a matter of harm to someone’s honour, liability depends on a court order (art. 19), but we may remove content that breaks our rules. In every case, we may remove content that breaks our rules, on a report or on our own initiative. Once a year we publish on this page how many reports we received, how many pieces of content we removed and how many appeals were upheld.

9. Non-consensual intimate images

If someone publishes, without authorisation, images, videos or other material containing private nudity or sexual acts of a person, that person or their legal representative may ask for removal directly at support@gametale.app, without needing a court order (Marco Civil da Internet, art. 21).

The request must identify the content and show that the requester is the person depicted or represents them. We will remove the material as quickly as possible. Since no sexual content is allowed on GameTale, this kind of material also breaks our rules.

10. Protecting children and teenagers

Any material depicting the sexual abuse or exploitation of children or teenagers is removed immediately and the account is banned. A report with the reason “Child sexual abuse or exploitation” creates a preservation hold that no deletion reaches, not even the deletion of the account: we keep the report (with the reporter’s account id, email and username), the reported content (the draft text and the published text of every chapter), copies of the image and audio files and, for the responsible account, its id, email, username, name, account creation date and date of birth. This data is kept for 6 months (Marco Civil da Internet, art. 15; Digital Statute of Children and Adolescents, Law 15,211/2025, art. 27 §2), or longer if an authority asks, and then erased. We report the case to Brazil’s Federal Police (through the National Notification Screening Centre, Centro Nacional de Triagem de Notificações, Decree 12,880/2026, arts. 36 to 39), because storing, distributing or sharing such material is a crime (Statute of Children and Adolescents, Law 8,069/1990, art. 241-A and following).

If you come across this kind of material, here or on any other site, you may also report it anonymously to SaferNet Brasil (denuncie.org.br) or to the Federal Police. Do not download, keep or share the material.

11. Risk to life or safety

If a report indicates that someone is at immediate risk of death or serious violence, including a risk of suicide, we may contact the authorities and share with them the information needed to protect that person.

If you or someone near you is in danger right now, do not wait for our reply: in Brazil, call 190 (Military Police) or 192 (SAMU ambulance service); elsewhere, call your local emergency number. For emotional support in Brazil, CVV answers free of charge on 188, at any time.

12. Repeated violations

Accounts that break the rules repeatedly receive increasingly severe measures, up to a ban. For copyright, an account that accumulates three valid notices within 12 months is banned, as described on the Copyright page.

13. False or abusive reports

Reporting is a protective tool. Using it in bad faith, with reports known to be false, in bulk or to harass someone, breaks the Community Guidelines and may lead to the measures described on this page. Reports made in good faith that turn out to be unfounded are never penalised.

14. Requests from authorities

We only provide user data to authorities under a court order or another procedure provided for by law, as required by articles 10 and 22 of the Marco Civil da Internet. Basic registration data may be requested directly by the authorities the law empowers to do so.

In emergencies involving a risk to life, we may share the strictly necessary information before a court order, as explained in section 11. Requests from authorities should be sent to support@gametale.app. How we handle your data is described in the Privacy Policy.

15. Contact

Reports, appeals, legal requests and questions about moderation: support@gametale.app. Operator of GameTale: Leonardo da Silva Lopes.