Refund Policy

Last updated: 2026-11-11 (version 2026-11-11)

This English translation is provided for convenience. The Portuguese version prevails.

This Refund Policy explains when and how we refund payments for GameTale subscriptions. It is part of the Terms of Service and should be read together with the Subscription & Billing Terms, which cover prices, renewal and cancellation.

1. Scope

This policy covers the monthly and annual paid plans listed on Pricing. Free use of GameTale involves no payment, so there is nothing to refund.

2. Subscriptions, Renewal and Cancellation

A subscription is billed in advance for each period (monthly or annual) and renews automatically until you cancel. The full rules on auto-renewal and cancellation are in the Subscription & Billing Terms. You can cancel at any time in Settings → Billing.

After you cancel, your plan stays active until the end of the period already paid and does not renew. Outside the statutory rights (section 5) and the cases listed just below and in section 7, we do not refund the unused part of the current period.

• Annual renewal: we email you at least 7 days before each renewal of an annual plan paid by card. If you cancel within 7 days after the renewal charge, we automatically refund it in full.
• Account deletion: if you delete your account, the subscription ends at once and the refund is automatic. Within the period in section 5, or the 7 days after an annual renewal, we refund everything charged for the period; outside them, an annual plan refunds the months that have not started yet, and a monthly plan is not refunded.
• Suspension or ban: if we suspend or ban the account for a breach of the Terms of Service or the Community Guidelines, the subscription ends and we refund, pro rata, the paid days not yet used in the period. If the reason is payment fraud, nothing is refunded.

3. Trial Period

The first paid subscription on each account starts with a 14-day free trial, and no charge is made before the trial ends. You can cancel in Settings → Billing at any time during the trial and you will not be billed. Each account is entitled to a single trial, which cannot be transferred.

The trial is a pre-contractual evaluation window: the paid subscription contract is concluded only if you continue past the trial. The trial is offered in addition to the statutory rights in section 5, without replacing them, and those rights run from the first paid charge of the subscription.

4. Pix Payments

A plan paid by Pix lasts for the period paid (3 or 12 months) and does not renew by itself, so there is no renewal to cancel. The right of regret in section 5 applies to Pix in the same way: if you cancel in Settings → Billing within 7 days of paying for the first period, we automatically ask Asaas to return 100% of the amount, by Pix, to the account the payment came from, and the plan ends at once. The money comes back when Asaas completes the return.

A Pix disputed with your bank through the Central Bank’s Special Return Mechanism (MED) follows the Central Bank’s rules; while the dispute is reviewed, paid features may be suspended.

5. Brazil: CDC Art. 49 (Right of Regret)

Consumers in Brazil have a 7-day right of regret under Art. 49 of the Consumer Protection Code (Law 8.078/1990) for contracts made outside commercial premises, which includes online subscriptions (Decree 7.962/2013). These 7 days count from the conclusion of the paid subscription contract (the first paid charge after the free trial), not from the start of the trial.

If you cancel in Settings → Billing within 7 days of the first paid charge, we automatically refund 100% of the amount paid, to the same payment method, and the subscription ends at once. You can also exercise the right by email, through the process in section 8. This right cannot be waived by contract and applies on top of the free trial in section 3.

The period in section 5 applies to the first charge of each subscription, not of each account: a renewal does not open a new period, but a new subscription, taken out after the previous one ended, has its own. The refund covers every charge of that period, including the prorated charges created by a plan change.

6. Refunds and Author Earnings

Part of subscription revenue pays the authors of the stories read, through the Revenue Share Program. When a payment is refunded, the authors’ share tied to it is reversed under the program’s rules. That reversal is settled between GameTale and the authors: it is never charged to you as a reader and never reduces the amount you get back.

7. Accounts of Minors

Subscribing requires being 18 or older (see Minors & Parents). If we find that an account with a paid subscription belongs to someone under 18, its paid reading features stop applying and the operator reviews a refund of what was paid. If the account is paused because its holder is under 17, the renewal is cancelled automatically: within the period in section 5, the amount is refunded automatically and the subscription ends at once; outside it, the subscription ends at the end of the period already paid, with no further charge, and the operator reviews a refund of what was already paid. Parents or guardians can ask for that review at support@gametale.app.

8. How to Request a Refund

The automatic refunds in this policy need no request. For any other case, or if an automatic refund did not arrive, write to support@gametale.app, preferably from your account’s email address, including:

• Your username or account email.
• The date of the charge and the last four digits of the card or other payment method.
• The reason for the request, only when it relies on a rule that requires one. The right of regret and the cooling-off right need no reason.

We may ask for more information only to confirm that the request comes from the account holder. We answer within 5 days (Brazilian Decree 7.962/2013, art. 4).

9. Processing Time

Approved refunds are processed within 5 business days. On a card, the money may take up to two statement cycles to appear, depending on your bank or card issuer; card payments are processed by Stripe. On Pix, the refund is sent by Pix to the account the payment came from, through Asaas. A refund always goes back to the payment method used for the charge.

10. When There Is No Refund

Outside the cases in sections 2, 5 and 7, we do not refund:

• The unused part of a period after cancellation.
• Monthly renewal charges, and annual renewal charges once the 7 days in section 2 have passed.
• Subscriptions of accounts suspended or banned for payment fraud.

Nothing in this section limits the rights in section 5 or any other right the law gives you as a consumer.

11. Disputing a Charge With Your Bank (Chargeback)

You can dispute a charge directly with your bank or card issuer at any time, and this policy does not limit that right. We ask you to contact us first, because we can usually resolve things faster. A dispute decided in your favour has the same effect on author earnings as a refund (section 6).

12. Contact

Questions or appeals about this policy: support@gametale.app. We answer within 5 days (Brazilian Decree 7.962/2013, art. 4).